What is your return policy?

If for whatever reason your product is damaged during shipment, please send a picture of the damage to chris@francescapaige.com and what arrived damaged will be promptly replaced. If after using any of the Francesca Paige Skin products for 14 days as directed, you are not satisfied for what ever reason, return the unused portion of the products within 21 days after the delivery date to 620 SW Park Ave., suite #71, Portland OR 97205. After receiving the unused product back, we will refund 100% of your purchase price less the cost of shipping. With any items sold at a discount from standard pricing, sales are final.

Will the Frankie for Acne System make my skin worse before it getsbetter like traditional acne medications?

Frankie for Acne was carefully formulated to exclude chemicals that cause allergic reaction and irritation, and contains no benzoyl peroxide, which is commonly used in most acne medications and is known to cause extremely dryness, redness, and inflammation. The System does however contain clinical strength concentrations of organic fruit derived hydroxy acids, which exfoliate dead skin cells from the surface of your skin and penetrate deep inside clogged pores and hair follicle to purge trapped sebum, dead skin cells and impurities. During this purge you may experience what looks like small white heads forming. These are not new blemishes and will clear in a few days. Stick with the System and your pores will become clean and start to shrink producing a clear, soft, even complexion.

How long should the free shipping take?

FP Skin provides free USPS Priority Mail shipping on all orders over $50 or over 1lb.. Delivery time is 2-3 days depending on your local post office. Orders under $50 or under 1 lb, are sent USPS First Class Mail which is 3-5 day delivery. Orders are shipped same day for all orders that come in before 3 pm pacific time.

How long will it take before I see results?

You should feel the results of the deep hydration within 24 hours.  As it takes an average of 14 days to completely turn over the top layer of skin cells for most adults, the most dramatic visual results are seen after two weeks of regular application.

What are the benefits of an organic base?

Organically based products are much more gentle on the skin, causing less irritation. Studies have shown that up to 64% of what we place on our skin is absorbed and can be detected within 38 seconds of application.  FP Skin products contain no petro chemicals, no sulfates, no alcohol, and no parabens that are common in skin care products and known to cause allergic reactions.

Is the product hypoallergenic?

Of the hundreds of clients that have used FP Skin products regularly for over one year, we have yet to have an instance of an allergic reaction to any of the FP Skin products.

How often should I use the product?

Common practice is routine use, during your morning, and evening skin care ritual

How long should I expect the product to last?

The daily system should last 2 months but of course that does vary.

How much of the product should I use?

The products are very concentrated so they require much less product than you would normally use.  Restore the daily moisturizer requires only a pea size amount for full facial coverage.

What are the active ingredient percentages?

FP Skin products are formulated with clinical strengths of active ingredients for superior results.  The active ingredients in FP Skin range from 8%-9.5%, with an organic content averaging 87%.  The active ingredients in Restore, the daily moisturizers are 5% peptide blend, 2.5% Kojic acid, 1% Collagen, .5% Retinol, and  .5% Hyaluronic acid.

What do I do if the pump doesn't work properly?

FP Skin packaging is designed to seal out air, light, and other potential contaminants.  Occasionally a vacuum or air bubble inside the container will cause the pump on the more viscous products to fail.  Simply rapping the container on your palm will normally solve the issue and allow the pump to work properly.

What is the benefit of pressing Balance into the skin rather than wiping or spraying it on?

Balance is a very effective but gentle daily exfoliator formulated to help more rapidly turn over the top layer of skin cells and promote healthy new growth.  To get the best results, the products should be pressed into the skin and allowed to dry before applying Restore, the daily moisturizer.