All orders processed on our FP Skin website will be processed within 48 hours whenever possible; our customer service support is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

Our sincere commitment to our customers is to make sure you're happy with everything you purchase from FP Skin so whenever things aren't 100%, or if you placed your order and you made a mistake, or you decided quickly you wanted to change your selection, you must email our customer service support no less than two (2) hours from the time of your purchase so that we can hurry to correct the problem. Any purchase that has been placed and we have not been notified within this time frame will be processed and shipped as ordered with no exceptions.

For all details related to returns, exchanges or refunds please visit our Customer Service page for more information. 

We're sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add FP Skin to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble call us or DM on our Instagram or Facebook pages.

We do our very best to keep all our FP Skin products in stock, but sometimes bestsellers are tough to keep on hand - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you ASAP the minute those favorite products are ready to purchase again.

Frankie for Acne was carefully formulated to exclude chemicals that cause allergic reaction and irritation, and contains no benzoyl peroxide, which is commonly used in most acne medications and is known to cause extremely dryness, redness, and inflammation. The System does however contain clinical strength concentrations of organic fruit derived hydroxy acids, which exfoliate dead skin cells from the surface of your skin and penetrate deep inside clogged pores and hair follicle to purge trapped sebum, dead skin cells and impurities. During this purge you may experience what looks like small white heads forming. These are not new blemishes and will clear in a few days. Stick with the System and your pores will become clean and start to shrink producing a clear, soft, even complexion.

Please visit our Customer Service page for shipping information.

You should feel the results of the deep hydration within 24 hours.  As it takes an average of 14 days to completely turn over the top layer of skin cells for most adults, the most dramatic visual results are seen after two weeks of regular application.

Organically based products are much more gentle on the skin, causing less irritation. Studies have shown that up to 64% of what we place on our skin is absorbed and can be detected within 38 seconds of application.  FP Skin products contain no petro chemicals, no sulfates, no alcohol, and no parabens that are common in skin care products and known to cause allergic reactions.

Of the hundreds of clients that have used FP Skin products regularly for over one year, we have yet to have an instance of an allergic reaction to any of the FP Skin products.

Common practice is routine use, during your morning, and evening skin care ritual

The daily system should last 2 months but of course that does vary.

The products are very concentrated so they require much less product than you would normally use.  Restore the daily moisturizer requires only a pea size amount for full facial coverage.

FP Skin products are formulated with clinical strengths of active ingredients for superior results.  The active ingredients in FP Skin range from 8%-9.5%, with an organic content averaging 87%.  The active ingredients in Restore, the daily moisturizers are 5% peptide blend, 2.5% Kojic acid, 1% Collagen, .5% Retinol, and  .5% Hyaluronic acid.

FP Skin packaging is designed to seal out air, light, and other potential contaminants.  Occasionally a vacuum or air bubble inside the container will cause the pump on the more viscous products to fail.  Simply rapping the container on your palm will normally solve the issue and allow the pump to work properly.

Balance is a very effective but gentle daily exfoliator formulated to help more rapidly turn over the top layer of skin cells and promote healthy new growth.  To get the best results, the products should be pressed into the skin and allowed to dry before applying Restore, the daily moisturizer.

Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Customer Service page and we’ll take care of the rest.

On this FP Skin website, we offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.